Pattern Designers

Shipping & Returns

Shipping Information

Shipping cost is based on the USPS carrier rate for order weight and distance (from Raleigh, NC). There is a shipping calculator built into the shopping cart; the shipping options available are USPS Ground Advantage or Priority Mail. Both of these services provide tracking. Shipping times are 2 - 5 days for Ground Advantage; Priority Mail delivery time varies from 1 - 3 days based on distance shipped from Raleigh, NC. Books ship via USPS media mail with delivery time from 2 - 9 days.

For international orders, the shipping options available are USPS First-Class Package International Service™ for shipping weight up to 4 pounds (1.8 kg), or Priority Mail International. International orders for patterns will be shipped at the lowest cost alternative: Pattern orders that are less than .75 inches thick will ship at the Large Envelope rate. Other cost savings include Priority Mail Flat Rate Envelope, Padded Flat Rate Envelope, and Flat Rate Boxes; shipping cost savings will be refunded when the order is processed. Tracking to the final destination is included. International shipping time varies, according to USPS.com. International customers have provided feedback indicating delivery within 2 - 3 weeks for most deliveries, but some international customers report delays of several (4 - 8) weeks. Priority Mail International delivery is stated at 6 to 10 business days, however, there may be additional delays in customs.

All international shipments are subject to customs inspection and assessment of duties, taxes, and fees in accordance with your country's national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by your country's laws. It is important to understand that, if duties and taxes are assessed on an item, they are collected from the recipient. Shipping and handling is charged to cover the cost of delivery only, and does not include charges assessed by customs in the destination country.

Orders are normally shipped on the business day after your order is received, excluding postal holidays and occasional market events.

Return Policy:

If the product received does not meet your expectations, you have 14 days to return the item for a refund of the purchase price, including any NC state taxes paid, but excluding the shipping fee. If you paid by credit card, then your card will be credited as soon as the returned item is received and processed, typically, within three business days. Returned items must be unused and in the same condition as received.

Return Instructions:

Please use the Contact Us form to let us know that you are returning an item or items; you will receive a response that will include the return shipping address (Raleigh, NC 27614). Please include the invoice number.

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